Refund policy
Return and Refund Policy
Last updated: June 20, 2025
Thank you for shopping at Drknative Games.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Drknative Games LLC, 8401 Mayland Dr, STE A, Richmond, VA 23294.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Drknative Games, accessible from drknativegames.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Cancellations can be requested prior to shipment but are subject to a 15% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Email Drknativegames@gmail.com with the Subject line: "CANCEL ORDER #..."
Conditions for Returns
Due to the nature of sealed products in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right | Drknativegames@gmail.com
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: drknativegames@gmail.com
By visiting this page on our website: https://www.drknativegames.com/contact-us
By phone number: 757.250.7450